Refund Policy

Last updated: November 2026

Every PrimeBiome purchase is covered by a 60-day money-back guarantee, starting from the date of your original purchase.

How the Guarantee Works

• You have 60 days from your purchase date to request a refund
• Contact our team through the contact page with your order number
• Our support team will provide instructions for completing your refund request

What You'll Need

Please keep your order confirmation email, as it contains the order number our team needs to process your refund quickly.

Processing Time

Once your refund request is confirmed, please allow a reasonable processing window for the refund to appear on your original payment method, depending on your bank or card provider.

Questions

If you have any questions about eligibility or the refund process, reach out through our contact page before placing your order or at any point within your 60-day window.